Product Model Search Q & A

Product Model Search Q & A :

• SOHORAID

• SR4-SB3+

  Q1Could I install the firmware of SR4-SB3+ to other products which is under Stardom SR4 Family? No. The mismatch Firmware might damage your product. Since this Firmware is only for SR4-SB3+, and every product from us has its own firmware version, please don't install this Firmware version to other products of SR4 Family. Note: we do not recommend to upgrade firmware if you do not have any problem. There always exists a certain risk to damage your data from improper FW upgrading work.

• ST8-TB3-B

  Q1How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of ST8-TB3 into Mac and Windows

• SR8-TB3-B

  Q1How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of SR8-TB3 into Mac and Windows Q2Is the SR8-TB3 product compatible with MacOS 10.14.x (Mojave)? Yes. The SR8-TB3 is compatible with MacOS 10.14.x (Mojave). We have tested it with the latest MacOS 10.14.4 and it passed the test. If you have updated the MacOS, please install the driver and Marvell Software Utility (MSU) into your Mac again. Note: The latest MacOS (Mojave) does not allow other apps to be installed by default. Please set "Security & Privacy" to allow other apps to be installed before installing, and please set them to allow again during installation of driver and MSU .

• SR4-TB3-B

  Q1How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of SR4-TB3 into Mac and Windows Q2Is the SR4-TB3 product compatible with MacOS 10.14.x (Mojave)? Yes. The SR4-TB3 is compatible with MacOS 10.14.x (Mojave). We have tested it with the latest MacOS 10.14.4 and it passed the test. If you have updated the MacOS, please install the driver and Marvell Software Utility (MSU) into your Mac again. Note: The latest MacOS (Mojave) does not allow other apps to be installed by default. Please set "Security & Privacy" to allow other apps to be installed before installing, and please set them to allow again during installation of driver and MSU . Q3What is the difference between ST4-TB3 and SR4-TB3 products? The main difference between these 2 products is the RAID modes. **SR4-TB3 supports RAID 0, 1, 5, 10 and JBOD modes. **ST4-TB3 supports RAID 0, 1, 10 and JBOD modes. Please choose the product according to your actual requirement.

• ST4-TB3-B

  Q1What is the difference between ST4-TB3 and SR4-TB3 products? The main difference between these 2 products is the RAID modes. **SR4-TB3 supports RAID 0, 1, 5, 10 and JBOD modes. **ST4-TB3 supports RAID 0, 1, 10 and JBOD modes. Please choose the product according to your actual requirement.

• SR8-TB2-B

  Q1Frequently Asked Questions 1. If the SR8-TB2 is turned on, but the Thunderbolt cable is not connected, the fan and power status lights will both be in Sleep mode. The fan and power status light will not come on until the Thunderbolt cable is connected to the computer. 2. When the computer enters into Sleep mode, the fan and power status lights will both be in Sleep s mode too. The fan and power status light will not come on until the computer is awaken. 3. If a hard disk already contains data from another RAID product or RAID mode has already been set, we recommend reverting back to JBOD mode before the drive is used with the SR8-TB2 again to avoid problems accessing the hard drive. Q2What should I do when the FAN LED is red and with an alarm? The SR8-TB2 supports FAN failure warning function. When the FAN of the SR8-TB2 is failed, the alarm will beeping and the FAN LED light up with red; If it happens, you can try below steps: 1. press the mute button at the back bezel to turn off the beeping; 2. Next, turn off the SR8-TB2 to let the machine cool down; 3. Please clean the FAN and check if the machine is placed in a well-ventilated location with nothing obstructing the fan; 4. Also check if the SR8-TB2's fan stop turning; 5. Turn on the product to check if it works. If the problem doesn't be solved, please contact STARDOM Customer Service (services@stardom.com.tw) for further technical assistance. Q3How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of SR8-TB2 into Mac and Windows Q4Is the SR8-TB2 product compatible with MacOS 10.14.x (Mojave)? Yes. The SR8-TB2 is compatible with MacOS 10.14.x (Mojave). We have tested it with the latest MacOS 10.14.4 and it passed the test. If you have updated the MacOS, please install the driver and Marvell Software Utility (MSU) into your Mac again. Note: The latest MacOS (Mojave) does not allow other apps to be installed by default. Please set "Security & Privacy" to allow other apps to be installed before installing, and please set them to allow again during installation of driver and MSU .

• SR4-TB2-B

  Q1Troubleshooting Fan Errors The SR4-TB2 includes a fan failure warning function. When the fan of the SR4-TB2 fails, the builtin buzzer will sound. The red warning light on the front plate will also light up; If this happens, press the mute switch at the back of the system to turn off the buzzer. Next, turn off power to the SR4-TB2 as soon as possible to let the machine cool down. Check to make sure that the machine is placed in a well-ventilated location with nothing obstructing the fan, also check to see if the SR4-TB2's fan has stopped turning. Once the above checks have been completed, turn the power back on to continue using this system. If this doesn't solve the problem, please contact the product supplier or STARDOM for further technical assistance. Q2Frequently Asked Questions 1. If the SR4-TB2 is turned on, but the Thunderbolt cable is not connected, the fan and power status lights will both be in stopped/hibernation mode. The fan and power status light will not come on until the Thunderbolt cable is connected to the computer. 2. When the computer enters hibernation mode, the fan and power status lights will both be in stopped/ hibernation mode. The fan and power status light will not come on until the computer is awake. 3. If a hard disk already contains data from another RAID product or RAID mode has already been set, we recommend reverting back to JBOD mode before the drive is used with the SR4-TB2 again to avoid problems accessing the hard drive. Q3How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of SR4-TB2 into Mac and Windows Q4Is the SR4-TB2 product compatible with MacOS 10.14.x (Mojave)? Yes. The SR4-TB2 is compatible with MacOS 10.14.x (Mojave). We have tested it with the latest MacOS 10.14.4 and it passed the test. If you have updated the MacOS, please install the driver and Marvell Software Utility (MSU) into your Mac again. Note: The latest MacOS (Mojave) does not allow other apps to be installed by default. Please set "Security & Privacy" to allow other apps to be installed before installing, and please set them to allow again during installation of driver and MSU .

• DX4-TB2

  Q1Common Technical Questions 1. If the DX4-TB2 is turned on, but the Thunderbolt cable is not connected, the fan and power status lights will both be in Sleep mode. The fan and power status light will not come on until the Thunderbolt cable is connected to the computer. 2. When the computer enters into Sleep mode, the fan and power status lights will both be in Sleep s mode too. The fan and power status light will not come on until the computer is awaken. 3. If the HDDs/SSDs already contain data from another RAID product or RAID mode has already been set, we recommend to reset them back to JBOD mode before they are used with the DX4-TB2 again to avoid problems fromaccessing them.

• DR2-TB2

  Q1RAID Modes and How to Switch between the RAID Modes A. Please clear the RAID setting and format your two used HDDs before starting using your new DR2-TB2. B. Please keep a copy of all your personal data into a safe storage space before you set RAID mode at your DR2-TB2 unit. C. JBOD (Factory defaults): Two independent storage volumes with no data protection feature. D. RAID-1: One independent data storage with data protection feature. Other features: • RAID 1 data protection feature is to duplicate all your personal data into the second HDD, and DR2-TB2 could still work in case if one of the HDDs becomes defect. ** DR2-TB2 won’t help data protection if anyone of the two HDDs is out of working.• If you use two different memory size HDDs, DR2-TB2 will only use the maximum memory capacity up to the small HDD one. ** For example: if your two HDDs are with 1TB & 2TB memory capacity each, DR2-TB2’s maximum memory will be up to 1TB. E. RAID-0: One big independent a storage with accelerated data transfer rate but with no data protection feature. F. The Standard Procedure to Switch RAID Setting Step-1: Please first connect DR2-TB2 to your Mac. Step-2: Please set RAID Dip Switch to the position you choose. Step-3: Please use the Key to press the hidden RESET key at the back-plate, hold and wait for the end of Blue-Purple LED blinking till a stable Blue light. Step-4: Please turn off your DR2-TB2, and re-turn it on again. You now have reset DR2-TB2 with a new RAID mode successfully. Q2Common Technical Questions 1. DR2-TB2 will always stay SLEEP Mode if (a) it doesn't connect it to Mac Computer, and (b) your Mac Computer is Power-Off. 2. DR2-TB2 will also stay SLEEP Mode if your Mac Computer gets into SLEEP or IDLE Mode too. 3. In case if you use two old HDDs which already have other RAID setting, we would strongly suggest you to first reset them with JBOD mode at your DR2-TB2 before setting them to the RAID mode you will use DR2-TB2.

• ST2-TB

  Q1RAID Modes and How to Switch between the RAID Modes? A. Please clear the RAID setting and format your two used HDDs before starting using your new ST2-TB. B. Please keep a copy of all your personal data into a safe storage space before you set RAID mode at your ST2-TB unit. C. JBOD (Factory defaults): Two independent storage volumes with no data protection feature. D. RAID-1: One independent data storage with data protection feature. Other features: • RAID 1 data protection feature is to duplicate all your personal data into the second HDD, and ST2 could still work in case if one of the HDDs becomes defect. ** ST2 won’t help data protection if anyone of the two HDDs is out of working. • If you use two different memory size HDDs, ST2 will only use the maximum memory capacity up to the small HDD one. ** For example: if your two HDDs are with 1TB & 2TB memory capacity each, ST2’s maximum memory will be up to 1TB. E. RAID-0: One big independent a storage with accelerated data transfer rate but with no data protection feature. F. The Standard Procedure to Switch RAID Setting Step-1: Please first connect ST2-TB to your Mac. Step-2: Please set RAID Dip Switch to the position you choose. Step-3: Please use the Key to press the hidden RESET key at the back-plate, hold and wait for the end of Blue-Purple LED blinking till a stable Blue light. Step-4: Please turn off your ST2-TB, and re-turn it on again. You now have reset ST2 with a new RAID mode successfully,A WARNING to you if you plan to delete or switch your original RAID setting： If you plan to delete or switch your original RAID setting, please always duplicate your personal data before deleting or changing it. Q2Common Technical Questions 1. ST2-TB will always stay SLEEP Mode if (a) it doesn't connect it to Mac Computer, and (b) your Mac Computer is Power-Off. 2. ST2-TB will also stay SLEEP Mode if your Mac Computer gets into SLEEP or IDLE Mode too. 3. In case if you use two old HDDs which already have other RAID setting, we would strongly suggest you to first reset them with JBOD mode at your ST2 before setting them to the RAID mode you will use ST2-TB.

• ST2-SB3

  Q1How to Switch between the RAID Modes? Storage Mode Definition Independent mode ( JBOD ) : Two independent storage volumes without data protection. Speed mode ( Raid 0 ) : One big independent data storage with accelerated data access but without data protection. Safe mode ( Raid 1 ) : One independent data storage with data protection. The default setting of ST2 is JBOD. To change the setting, please shut off the power first. (When you switch between RAID modes, all the data in hard drives would be erased. Please make sure that data has been backed up before switching between RAID modes.)

• SR2-SB3+

  Q1Which drive format should I choose to format the hard drives in the SR2 ? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS for Windows 2000/XP/Vista/Windows 7 system. 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system. 3. Choose FAT32 format if you’ll use the SR2 in both Windows and Mac environments(the maximum size of one single file may not exceed 4 GB).

• ST4-TB

  Q1Frequently Asked Questions 1. ST4-TB will goes into sleep mode when Thunderbolt cable is not connected, while fan and LED indication of ST4-TB will not be functioning until connecting with Thunderbolt cable. 2. When ST4-TB goes into sleep mode that fan and LED indication of ST4-TB will not be functioning, until ST4-TB has been reactivated. 3. If HDD was used for RAID in other devices, please revert the HDD to JBOD mode using original device/software before install in ST4-TB. 4. If monitoring software is being active for a period of time without accessing, please proceed with refreshing or restarting the software for acquiring an updated status. 5. If an older version of Marvell monitoring software has already been installed in the computer, please remove it completely before installing the monitoring software from product CD to avoid the occurrence of software corruptions. Q2Can the Mac Pro use ST4-TB to connect a monitor? Yes, if the Mac pro has only one Thunderbolt Port, users could connect it to ST4-TB, and use another Thunderbolt cable to connect ST4's second TB Port to the Display Monitor.

• SR4-WBS3+ (EOL)

  Q1Which drive format should I choose to format the hard drives in the SR4-WBS3? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS format for Windows 2000/XP/Vista/Windows 7 system 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system 3. Choose FAT32 format if you’ll use the SR4 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB). Q2Why can’t my SR4-WBS3 reach the transfer performance speed of 200 MB/s via e-SATA interface as stated on your website? 1. Please first check if your PCI-E SATA host adapter would only support PCI-E (1X). This type of host adapters cannot reach the transfer performance speed beyond 135MB/s. 2. It is recommended to purchase STARDOM SJ20-x8 (PCI-E 8X) host adapter to enhance the transfer speed performance via e-SATA. 3. The SR4-WBS3 will need to be set to the RAID 0 mode also. Q3SR4-WBS3+ only in Mac Pro OS 10.11.x version, via USB 3.0 have USB hot-plug issue, you can refer to the following instructions: Refer to page links ......

• PD3500+ (EOL)

  Q1After installing PD3500+, we are unable to start the computer or the computer can not locate PD3500+ upon startup. 1. Please check whether the readings on the PD3500+ LCD display screen appear normal. 2. Please check whether the SATA Cable connection cables are properly connected to the computer system and whether SATA drives are functioning normally. 3. If everything is functioning properly but the user still can not start the computer system, then the problem might be the system incompatibility. If such incompatibility takes place, please contact our technical support department. Q2When the PD3500+ is in use, the computer system is functioning normally but the PD3500+ access speed is abnormal. Please first check whether the PD3500+ is in the progress of executing data auto-rebuild. 1. Please examine if the length of the connection cables, SATA cable that connect the drives to the computer system is too long and whether the specification these cables complies with the requirements. 2. If both the lengths and specification of the cables are checked out ok, please turn off PD3500+ and remove the hard drive from PD3500+. Test the hard drive directly with the computer system since it might be the b Q3Under the mirror mode (RAID 1), what will be the system’s total storage capacity when adding a brand new hard drive? 1. The total storage capacity for PD3500+ is determined by the storage capacity of the primary hard drive installed during the initial usage. 2. The storage capacity will not increase after initial installation even when place a brand new hard drive with larger storage capacity. Q4Why does the error message appear when I installed the second hard drive? 1. The storage capacity of the second hard drive must be larger than the first hard drive. Otherwise, PD3500+ can not rebuild the new hard drive. Q5What will happen if we turn off the computer’s power while PD3500+ is still executing data auto rebuilding? Under the mirror mode (RAID 1), if the power is out of the auto rebuilding process, the controller will remember when completion percentage of the auto rebuilding process and resume the rebuilding process when the power is back on. Q6Is it possible to lose any part of the data during the data auto rebuilding? The data auto rebuilding function will copy data from one sector to another sector. Technically speaking, the data will not be lost during the auto rebuilding process. However, if the original hard drive is detected with bad sectors during the rebuilding process, PD3500 + will make hypothetical duplication instead of treat the bad sectors as hard drive failure. Therefore, the data stored in the bad sectors could potentially be lost during rebuilding.

• SOHOTANK

• ST4-SB3

  Q1Which drive format should I choose to format the hard drive in the ST4? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS format for Windows 2000 / XP / Vista / Windows 7 system 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system 3. Choose FAT32 format if you’ll use the ST4 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB).

• ST8-Series (EOL)

  Q1Which drive format should I choose to format the hard drive in the ST8? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS format for Windows 2000 / XP / Vista / Windows 7 system 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system 3. Choose FAT32 format if you’ll use the ST8 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB).

• DECK

• DR8M-TB3-B

  Q1How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of DR8M-TB3 into Mac and Windows

• DR8-TB3-B

  Q1Thunderbolt 3 on Earlier Windows PCs Your Thunderbolt 3 device is certified for Windows. However, if you purchased a Windows PC before July 2016 make certain your PC has the most recent versions of the items listed below. - BIOS - Thunderbolt 3 Driver - Thunderbolt 3 Firmware (if available) Contact your PC manufacturer to confirm your system is up to date. You may also review the following website for additional information. https://thunderbolttechnology.net/updates Q2Dose the DR8-TB3 support multiple RAID modes? DR8-TB3 can support multiple RAID modes thru raid control software (MSU). For example, to set RAID 5 mode with 6pcs Hard drive disk(HDD) and to set JBOD mode with other 2pcs HDD. Please set the RAID modes according to your actual requirement. Note: RAID 1 mode only requires two pcs HDD; RAID 5 mode requires at least three disks; RAID 6 and RAID 10 require a minimum of four disks. Q3Common Technical Questions 1. DR8-TB3 will always stay SLEEP Mode if (a) it doesn't connect it to Mac Computer, and (b) your Mac Computer is Power-Off. 2. DR8-TB3 will also stay SLEEP Mode if your Mac Computer gets into SLEEP or IDLE Mode too. 3. In case if you use old HDDs which already have other RAID setting, we would strongly suggest you to first reset them with JBOD mode at your DR8-TB3 before setting them to the RAID mode you will use DR8-TB3. 4. If an older version of Marvell monitoring software (MSU) has already been installed in the computer, please remove it completely before installing the newest version to avoid the occurrence of software corruptions. Q4Why the DR8-TB3 can't be recognized when it connect with a new computer or connect with an old computer which is upgraded with a new OS version? If your DR8-TB3 product connect with a new computer or the OS version of your old computer is upgraded, please reinstall the driver and MSU of the DR8-TB3. Note: In order to successfully install your new MSU version, it is a MUST for you to uninstall (delete) your old version first! Q5How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of DR8-TB3 into Mac and Windows

• DR8-TB2 (EOL)

  Q1System Fan Failure Management If the alarm indicator has lit up red and the audio alarm sounds, this could mean that either a system fan has stopped operating entirely. When this occurs, you may press the mute button at the rear of the system to shut off the audio alarm and power off the system immediately if in the allowed operational state to let the system cool. Check and see if the overall operation environment is well ventilated and make sure there are no blockages to the enclosed fan and then re-power on the system to continue use. If the problem persists, please turn off the system and contact your supplier or the STARDOM tech support for further assistance. Q2 Common Technical Questions 1. DR8-TB2 will always stay SLEEP Mode if (a) it doesn't connect it to Mac Computer, and (b) your Mac Computer is Power-Off. 2. DR8-TB2 will also stay SLEEP Mode if your Mac Computer gets into SLEEP or IDLE Mode too. 3. In case if you use old HDDs which already have other RAID setting, we would strongly suggest you to first reset them with JBOD mode at your DR8-TB2 before setting them to the RAID mode you will use DR8-TB2. Q3How to install the Marvell software utility and driver into Mac and Windows? Please see the video, it shows the steps of install the software and driver of DR8-TB2 into Mac and Windows

• DR5-WBS3 (EOL)

  Q1Which drive format should I choose to format the hard drives in the DR5-WBS3? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS format for Windows 2000/XP/Vista/Windows 7 system; 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system; 3. Choose FAT32 format if you’ll use the DR5 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB). Q2Why can’t my DR5-WBS3 reach the transfer performance speed of 200 MB/s via e-SATA interface as stated on your website? 1. Please first check if your PCI-E SATA host adapter would only support PCI-E (1X). This type of host adapters cannot reach the transfer performance speed beyond 135MB/s. 2. It is recommended to purchase STARDOM SJ20-x8 (PCI-E 8X) host adapter to enhance the transfer speed performance via e-SATA. 3. The DR5-WBS3 will need to be set to the RAID 0 mode also.

• iTANK

• i310-SB3

  Q1Which drive format should I choose to format the hard drive in the i310 ? It depends on the computer system you most often use. See the below suggestions: 1. Use NTFS format for Windows 2000 / XP / Vista / Windows 7 system; 2. Use HFS+ (Mac OS Extended) format for a Mac OS X system; 3. Choose FAT32 format if you’ll use the i310 in both Windows and Mac environments (the maximum size of one single file may not exceed 4 GB).

• Docking

• Accessory