Non-Warranty

Raidon reserves the right for problem determination to inspect the products returned from customers.
Raidon shall return defective products that could not be repaired without any charges except the shipping costs.
This warranty does not cover product problem related to the following:
1. Products damaged during shipping because of insufficient or improper packaging.
2. Damage caused by acts of God (such as fire, flood, etc)
3. Damage caused by normal wear of parts, surface rust of deterioration, improper use, improper storage, negligent use
by improper voltage or current, use of unauthorized accessories or modules. Use against the operating instructions, or
lack of regular maintenance.
4. Product repaired, disintegrated, or altered by unauthorized technical personnel.
5. Damage caused by computer viruses.

DOA (Dead on arrived)

For a period of 30 days from the date of delivery (invoice date), Raidon replace the brand new product.
Suggest RMA Return Period
To avoid any old and new product components available timing, Raidon suggests sending back RMA products Quarterly.
This means three months of RMA product collecting and return back for RMA proceeding.
RAIDON have the sole option of repairing or replacing the defective product free of charge during the warranty period.
To obtain Return Warranty Service, customer should contact RAIDON in advance for specific Return and Shipping
instructions,followed by proper pack of the product.

RMA (Return Material Authorization ) Procedure

All shipment of defective goods has to send back with RMA form and RMA No. Customer requests the RMA No. form
(Sales department / sales1@raidon.com.tw) or your contact window by email or FAX to ask, otherwise the RMA procedure
will not proceed immediately once the return shipment received without RMA number + RMA form.If the defective goods are
under warranty, RAIDON will issue RMA No. to customers immediately for return arrangement, however, if out of warranty
that the detail on product defective status will be requested in advance whether there will be any expenses occurred by
consulting with your person in charge of Raidon.

The normal RMA working day is within 15 days, however, once the defective products inspected need to return back to
original manufacture and will further inform by separately email or fax for the date of delivery.
The repaired report will contain into the return shipment back to customers.
We strongly suggest to first investigating the possible cause of system defects with the help of Raidon technical support
personnel. Please contact Raidon’s technical support or sales department for help with the initial analysis of possible
causes and solutions before proceeding with the product. Note that customers shall shoulder the shipping cost if no
defects are found on the returned products.